Privacy Policy

At Pelekuda Studio, we are committed to protecting the privacy and security of our customers. This policy explains how we collect, use, and safeguard your personal information in compliance with the EU General Data Protection Regulation (GDPR).

1. INFORMATION WE COLLECT

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

Identity Data: Name and surname.
Contact Data: Email address and phone number.
Shipping Data: Delivery address for your orders.
Transaction Data: Details about the products you purchased.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Fulfill your orders (processing payments, arranging shipping, and providing invoices).
Communicate with you regarding your order.
Screen our orders for potential risk or fraud.
Send you marketing communications (only if you have explicitly opted-in to our newsletter).

3. THIRD-PARTY SHARING

We share your Personal Information with third parties to help us provide our services, as described above. For example:

Wix: We use Wix to power our online store.
Stripe: We use Stripe to process your payments. We do not store or have access to your credit card details.
Shipping Companies: We share your name, address, and phone number with courier services to deliver your ceramics.
Legal Compliance: We may share information to comply with applicable laws and regulations (e.g., providing invoices to the Greek Tax Authorities).

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records (for accounting and tax purposes) unless and until you ask us to delete this information.

5. YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at pelekuda.studio@gmail.com.

6. COOKIES

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings or the cookie banner on our homepage.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at pelekuda.studio@gmail.com.